Privacy Policy

Effective Date: September 21, 2026

Saida Global ("Saida," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you use our services at saida.global ("Services").

By using the Services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account information: When you create an account, we collect your email address and password (stored securely using industry-standard encrypted authentication).
• Invite code: We collect the invite code used to register your account.
• Beta feedback: If you participate in our beta program, we collect feedback responses you submit through our feedback forms.
• Communications: If you contact us by email, we retain those communications.

1.2 Information Collected Automatically

• Usage data: We log video processing activity including file size, filename, and processing timestamp for the purpose of enforcing subscription limits and monitoring platform health.
• Session data: We use secure session tokens for authentication purposes.

1.3 Video Content and Transcripts

Video files you upload are processed solely to deliver the Services. We do not retain your video files or audio data after processing is complete. Transcripts generated during processing are not retained as a matter of course. However, when processing encounters an error, or when you use the Cultural interpretation setting and our system evaluates wording recommendations, we retain the affected transcript segments and related processing records for internal business purposes, such as troubleshooting and quality assurance. These records are not shared or sold, and no video content is used to train AI models without your explicit consent.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Authenticate your identity and manage your account
• Enforce subscription limits and track usage
• Respond to your inquiries and provide customer support
• Improve the quality and accuracy of our cultural interpretation output (only with your explicit opt-in)
• Send you notifications about material changes to our legal terms
• Comply with applicable legal obligations

We do not sell your personal data. We do not use your personal data for advertising purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party services to operate the platform, including hosting, secure authentication and data storage, and AI processing. These providers process data on our behalf, are bound to use it only to provide services to us, and are not permitted to use your data for their own purposes.
• Legal compliance: We may disclose your information if required by law, regulation, or valid legal process.
• Business transfers: If Saida Global is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4. Data Retention

• Video files: Not retained after processing is complete.
• Transcripts: Not retained as a matter of course. Transcript segments connected to a processing error, or to wording recommendations generated under the Cultural setting, are retained as internal business records for troubleshooting and quality assurance. You may request deletion of these records as described in Section 6; please note that once deleted, we may be unable to investigate or resolve issues related to the affected processing.
• Account data: Retained for the duration of your account and for a reasonable period thereafter in accordance with legal obligations.
• Usage logs: Retained for the duration of your account for subscription management purposes.
• Beta feedback: Retained indefinitely for product improvement purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted authentication, secure credential management, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable format.
• Objection: Object to certain processing of your data.

To exercise any of these rights, please contact us at hello@saida.global. We will respond within thirty (30) days.

7. Cookies

We use only the cookies and similar technologies needed to make the Services work: keeping you signed in, maintaining your session securely, and remembering your preferences such as display theme and text size. We do not use advertising cookies, and we do not use cookies to track you across other websites. You can clear or block cookies in your browser settings, though the Services may not function correctly without the essential ones.

8. Children's Privacy

The Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at hello@saida.global and we will take steps to delete it.

9. International Users

Saida Global is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to this transfer.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have additional rights under applicable law including GDPR. Please contact us at hello@saida.global for more information.

10. Third-Party Services

We rely on a small number of trusted third-party providers to operate the Services: hosting and infrastructure, secure authentication and data storage, and AI processing. Each provider processes data solely on our behalf and under agreements that prohibit using your information for their own purposes. We review our providers' security and privacy practices, and we do not sell your personal information to anyone. Questions about how your data is handled can always be sent to hello@saida.global.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to the address associated with your account from hello@saida.global before the update takes effect. The effective date at the top of this page will always reflect the most recent version.

12. Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@saida.global.